Databases in the Cloud - How Percona Helps Your Own Experts

如今的公司发现,从本地迁移到基于云的架构不再是一种选择,而是一种竞争的必要性。云环境需要较少的日常和操作任务的监督和管理(其中大部分可以自动化)。Percona专注于DBAS的支持层和DBA服务与管理云环境的数据库专业人员角色的变化保持一致。这些服务允许Percona通过提供公正的支持服务帮助您降低业务成本。我们的服务可帮助您正确配置数据技术,调整和改进数据设计和性能特征,并快速诊断问题。最终,更好的支持和主动管理可以帮助您从公司的云部署中获得更多的好处,同时最大限度地降低业务风险。

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1.Databases in the Cloud – How Percona Helps Your Own Experts Bennie Grant Percona

2.Cloud/SaaS – Everyone’s Doing It… Cloud is one of the most disruptive forces of IT spending since early days of digital age • Gartner says by 2020 “Cloud Shift” will affect more than $1 Trillion in IT spending • 69% of enterprises will shift to SaaS-only business apps by 2020* - Compared to 75% of SMB’s • 38% of respondents to a recent 451 Research survey stated their enterprises are prioritizing cloud over on-premises Use of multiple clouds continues to become the norm • Best-of-breed approach saves money and mitigates risk *2017 BetterCloud State of the SaaS-powered Workplace Report

3.How Can Percona Help Make Your Open Source Database Strategy Successful

4.A Little About Us… Augment your team with a market leader in open source database management • Technology-agnostic and committed to open source • Recognized database performance experts • Unparalleled open source service and support • Fastest SLAs and response times in the industry Avoid vendor lock-in in on-premises or cloud environments • MySQL, Percona Server for MySQL, MariaDB, MongoDB, Percona Server for MongoDB, PostgreSQL • Amazon AWS (EC2, RDS, Aurora and S3), Microsoft Azure, Google CloudSQL, Rackspace Cloud, MongoDB Atlas and others 4

5.What You Should Know About Us We believe in choices - Use the best tool for the job We hate vendor lock-in • We don’t do “open core” or Eventual Open Source licensing • We believe you should use us because we are better, not because you have to We like making enterprise features free • You should never have to pay for features required to run your database environment We believe in the power of the community • Hosting trainings, webinars, Meet Ups and conferences for the community We believe in transparency and openness 5

6.Percona Services

7.Services Overview • Best of class Technical Support • Percona DBA Service • Enterprise-wide options • Monthly deliverables • Technical Account Management • 24x7x365 Monitoring & • Industry defining SLAs Alert response Managed Support Services Education Consulting • Classroom Training • Architecture & Design • Customizable for your needs • Performance Tuning • Online Webinar options • Health & Performance audits • Staff Augmentation • Miscellaneous Consulting

8. Support vs. Managed Service What’s the Difference? Support: You need • Hands-off managed • Upfront expertise required for proactiveness service if your • Appropriate customer staffing necessary DBA team is • Initial investigative work period small. Support is best when Managed Service: your DBA team is • Hands-on large. • We supply the expertise • Extension of your team Support Managed Service • Total familiarity • Faster response in case of emergency When every second counts, customers choose managed service.

9.Considering Cloud for your Databases…? Remember – almost 50% of companies are considering shifting apps to the cloud Percona can: • Help you select the right Cloud Partner for your unique needs - We’re unbiased and here to help YOU • Assist your team with the migration from on-prem - Doing it WITH your team or FOR your team – your choice • Provide Day 2 Support to assist your Developers & DBAs - Optimizations, design considerations, best practices, app development/iteration – not just “fixing what’s broken” • Deliver a fully Managed Service 24/7/365 - Fully proactive maintenance, tuning and optimizations - Business Continuity & Backups - Alert response 9

10.Software vs. People Amazon RDS & Amazon Aurora are “fully managed”. Do I still need Percona? Percona DBA Service for Amazon RDS offers: ● Migration assistance ● Architecture and design ● Application DBA services including ongoing Query tuning ● Maintenance management and alerts ● Capacity planning and cost optimization ● Performance tuning ● Security assessments Support Managed Service ● Business continuity audits ● Alert response Amazon Shared Responsibility Percona (These services are NOT provided by Amazon.)

11.Specialization Options for PAAS, IAAS, and SAAS 11

12. Percona DBA Service - Proactive Services Onboarding/Setup Activities Periodic Deliverables ▪ Critical Issue Advisory ▪ Business Review Realtime ▪ Security Patches ▪ Business Continuity Assessment ▪ Known Bug Alerts ▪ Performance Assessment ▪ Health Status Check Weekly ▪ Agile Query Review ▪ Top Query Review ▪ Defined Maintenance and minor upgrades ▪ Installation of Platform ▪ Top Query Review ▪ Configuration of alerting to align with ▪ Waterfall Query Review customer priorities Monthly ▪ Cost Optimization ▪ Performance Assessment ▪ Report Card ▪ Capacity Planning Quarterly ▪ Security Assessment ▪ Business Continuity Assessment ▪ Application Deep Dive ▪ Technology Preview Annually ▪ Annual Business Review ▪ Database Roadmap

13. Percona DBA Service – Responsive Services ▪ Access to Experts ▪ Monitoring and Alert Response Project-based work ▪ Critical Service Restoration ▪ Performance Analysis for Slow- downs (RCA) ▪ Architectural Changes ▪ Major version upgrades/downgrades Periodic Work Buy-Up Hours Cover any Heavy Lifting ▪ Implementation of new supported technologies in existing managed environment

14. Percona DBaaS Support Benefits • Available for MySQL, MariaDB, MongoDB, and PostgreSQL running in Amazon RDS and Aurora, Google Cloud SQL, Microsoft Azure and MongoDB Atlas • We are database and cloud provider agnostic, so you can use whatever products and providers you choose • The cloud provider covers the infrastructure; we optimize and resolve issues with the database • Database best practice guidelines mean you operate efficiently

15. Percona Support Tiers Support Tiers Support Features Response Times Essentials ▪ 24x7x365 by Email and Web ▪ Sev 1 : 1H ▪ Standard HA Simple business and technical needs in ▪ Product usage and service restoration assistance ▪ Sev 2 : 4H standard environments ▪ Percona Software bug fixes ▪ Sev 3 : 8H ▪ Percona Knowledge Base ▪ Sev 4 : 48 H ▪ Logical or streaming replication in single datacenter ▪ Essentials + ▪ Sev 1 : 30M Advanced ▪ Phone and Chat Complex business and technical needs in ▪ Sev 2 : 90M ▪ Advanced replication and HA demanding environments ▪ Opt-in screen sharing and remote login services ▪ Sev 3 : 2H ▪ Consultative Support ▪ Sev 4 : 24H ▪ Percona Software hot fixes ▪ Optional Technical Account Manager ▪ Advanced + ▪ Sev 1 : 15M Premier ▪ SLA (Guarantee) ▪ Sev 2 : 1H The most complex business and technical ▪ Com. Bug Fixes ▪ Opt-in custom screen sharing and remote login tools ▪ Sev 3 : 2H needs, in uncompromising, financially ▪ Optional Emergency Onsite Visits ▪ Sev 4 : 12H sensitive, mission-critical environments ▪ Available Liability and Copyright Indemnity Options ▪ Assigned Customer Success Manager

16. Meeting you where you are • Most of you are likely somewhere in your cloud journey: • Thinking about it, planning it, partially or completely migrated • Vendor lock-in within the cloud is as much of a consideration as with a database technology. Consider the options, review portability and partner with those who enable freedom to move! • Cloud providers will take away most (some?) of the infrastructure headaches – but don’t expect them to be DBAs • Leverage your in house DBAs and Developers as appropriate, and use folks like Percona for the expertise