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Creating an Omnichannel Banking Experience with Machine Learning on Azure Databricks

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Ceska sporitelna is one of the largest banks in Central Europe and one it’s main goals is to improve the customer experience by weaving together the digital and traditional banking approach. The talk will focus on the story of how in order to reach this goal Ceska Sporitelna created a new team focused on building use cases on top of a combined digital and offline customer engagement 360 powered by a Spark and Databricks-centric agile advanced analytics platform in the Azure cloud combined with a on-prem data lake. This talk will cover:

The customer engagement 360 vision powered by machine learning and the cloud
Deep dive into the use case of optimizing and personalizing programmatic ad buying on the individual user and ad placement level thanks to Spark MLLib and NLP on top of hundreds of millions of ad interaction data
Deep dive into the use case of supporting the seamless transition of the customer journey from digital to traditional offline channels
The approach to building the agile analytics platform and experience of adopting the cloud in a EU-regulated financial institution

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